FAQ

NeeDoh publishes this information for customers placing orders in the United States.

Is shipping available outside the US?

No. Delivery is limited to the United States, where Standard Shipping is provided at no charge.

How long does delivery take?

Allow 1–2 business days for preparation and an estimated 4–6 business days for transit after shipment, excluding weekends and US federal holidays.

How is tracking provided?

Tracking information is sent to the order email after dispatch.

May I update an order?

Send the request before shipment whenever possible. We cannot promise that an order already in processing can be changed.

What are the return and refund timeframes?

An eligible return or exchange may be requested within 30 days of delivery. We cover approved return shipping. After an eligible return is received and approved, the refund is issued to the original payment method within 10 business days, with possible additional provider posting time.